Frequently Asked Questions
At Merkel's Flowers, Inc, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 800-880-5036 or Help@MerkelsFlowers.com
Please see the following Frequently Asked Questions regarding the purchasing of floral arrangements at Merkelsflowers.com or select “Help” from the Floral Gallery Menu
How do I sign in to this site?
To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.
How do I sign out of this site?
To sign out of your customer account, click Sign Out on the menu bar and you will return to the Sign In screen. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site.
What if I forgot my password?
If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.
How do I become a registered user for this site?
To become a registered member of this site, click Register on the menu bar and enter your Contact and Sign In information. Then click Create Account. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.
Do I have to register and sign in to purchase products?
No. You can browse our store and purchase items without registering. Once you have added a product to your cart and clicked the Checkout button, you can elect to register or continue shopping as a guest without registering.
The benefits of registering are that we can make your shopping experience easier by keeping track of billing and contact information in a fully-secured environment protected by SSL technology. Added benefits include a member profile page and the ability to view your account history with us.
How do I add an item to my shopping cart?
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.
How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, select the checkbox under Remove, next to the item you wish to remove, and then click the Update button.
How do I remove all of the products in my shopping cart?
To remove all of the items currently in your shopping cart, click the Clear Cart button.
Who can I contact if I have questions?
Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.
Can I update my account contact information?
To update your contact information you must first sign in. Click My Account on the menu bar to access your account information. Select Address Book from the My Account menu and then select the Contact Name of the account for which you wish to update the contact information. Make your changes and then click Update Contact.
Can I change my e-mail address and password?
To update your e-mail address and password you must first sign in. Click My Account on the menu bar to access your account information and then select Change Email address/Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Update Sign In. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.
Can I view my previous orders placed on this site?
To view your order history you must first sign in. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.
Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout (if you haven't already, sign in or continue as a guest). On the Shipping Method & Instructions page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Submit to continue with the checkout process.
If your order consists entirely of downloadable products, the Shipping Method & Instructions page will not display, as the products will not be shipped but downloaded.
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